Questions
Before you book.
Anything not covered here, call dispatch on (510) 512-4555 — a person answers, 24 hours a day.
General
Send us the date, time, pick-up, drop-off, and passenger count. Fares depend on vehicle, route, timing, and duration.
Yes, unless extra stops are requested or, for trips by the hour, the ride goes beyond the booked duration.
Call dispatch and we’ll work with your situation.
Earlier is better because availability is subject to change, but we can also work with last-minute calls. Contact us to find out.
Curbside or at the parking lot. It varies based on vehicle. Certain pick-up locations may incur additional costs.
24+ hours before day of service: full refund, less the non-refundable deposit. 12–24 hours before: 50% refund. Less than 12 hours or a no-show: full charge applies.
Requesting a quote
Within the hour during business hours, and usually much faster. Overnight requests are answered first thing. If you need an answer immediately, call dispatch — it is staffed 24/7.
Not yet. This is a quote request. You will receive a written fare and, once you accept it, a confirmation with your chauffeur’s details, the vehicle and the plate. Nothing is charged before you confirm.
Yes, and you will get the one you booked. We do not substitute or broker your journey out to another operator — if a vehicle is unavailable for your date we tell you at quote stage, not on the morning.
Not for standard transfers on a first booking. Group vehicles, weddings and multi-vehicle events take a deposit to hold the date, which is set out in your written quote.
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